![]() As required by their Contract of Carriage, Sun Country refunded passengers the return portion of their flights. After a blizzard caused the cancellation of two flights, Sun Country Airlines opted not to operate rescue flights, stranding 250 passengers in Mexico. That may sound far fetched, but a similar situation played out in 2018. ![]() ![]() To get home, you’d be left needing to buy a one-way international ticket-which is likely to be a lot more than $100-or use points and miles to save the day. In this case, American Airlines can simply refund you $100 and leave you stranded in Cabo. However, when it’s time to return to the U.S., mechanical issues lead to the cancellation of your American Airlines flight home. Say you book a $200 round-trip flight to Cabo San Lucas, Mexico. ![]() This policy now allows American Airlines to legally strand you at a destination and/or force you to book last-minute flights to get where you need to go. This may seem reasonable, but it can be a huge pain in practice. If we or our airline partner fails to operate or delays your arrival more than 4 hours, our sole obligation is to refund the remaining ticket value and any optional fees according to our involuntary refunds policy. However, going forward, American Airlines clarifies that it only owes travelers a refund of the unflown portion of their ticket: In these cases, American Airlines has generally rebooked travelers on later flights-including on partner airlines and sometimes even competitors. Perhaps the most notable change is to American’s responsibilities when there’s a cancellation or delay of more than four hours. What American Airlines Owes You for Cancellations or Delays
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